Carlson Tackle & Erie Derie Lure's

Everyone,
I placed an order with www.CarlsonTackle.com who is owned by Erie Derie Lure's back in Oct. 07 for some floating tube jigs. I called back around Dec 4th or 5th to inquire about the order. The lady who answered the phone said she would check on the order, seems my order was on back order for a certain color I ordered. I said ok I would wait. Carlson Tackle called back to say they could subsitute the color I wanted with a different color if I liked. I said sure and waited for two weeks to receive the order. I still had not received the order, so I called back and asked for a refund of my money. The lady who always answered the phone, kept saying she would tell (Rick) and have him send me my refund. I called back again around Jan 4th to check the status of my refund. The same lady said she gave the info to ( Rick ) again and he had not gotten my refund processed yet. So I called back the following Monday and inquired again about my refund....The same lady again answered the phone and said yes, she knew who I was and that (Rick) had not gotten my refund done yet. I said ok, I would wait for my refund, I made the call last Monday on the 22nd of Jan. 2008.
So today I called again and checked on the status and the same lady answered the phone again... I asked about my refund that has been requested now for over 3 weeks and she had my name and address on a slip of paper attached to something in her office. I mentioned that the untimely refund seemed to me to be bad business. She replied something back to me and I then stated that I was a member of several Fishing Web sites, and that I would gladly pass on their lack of customer satisfaction. The lady then practically screamed into the phone "[B]Well go ahead and do it, see if I care"
[/B]I then hung up the phone and am now on the PC reporting this info to everyone I can. I don't know if I'll ever get my refund, but at least I'm passing on the event to you all.

Clyde W. Mills
6603 Sycamore Bend Trace
Louisville, KY. 40291
(502) 333-0100 (H)

If you want floating tube jigs Strike King makes them in the flipping tube. Don't know about the other sizes.

rustedhook

That's Crazy! I'll Definetly Pass The Word Along About This.....how Frustrating! Hagd!

I filed a complaint with the BBB of Ohio this morning online....:) Good thing I kept all copies of receipt, copies of emails sent about inquires to the order and dates I talked to the lady representing Carlson Tackle. Nothing like an extremely great paper trail to cover all my dealings with any type of Company I deal with.

Everyone else should do the same to have that backup documentation in case something like this happens to you.....:)

That is some piss poor company management. Sounds like the person answering the phone needs some anger management classes. Atleast she gave you permission to post negative info about their company on the internet. Thats just funny.

Thanks for the info. You can be sure I will never order from these people.

That is one reason I only order from BPS or Cabela's. I have had nothing but great service from both and also check out Gander Mountian if one is close to you.

Hope you get your money back. Keep us in the loop.
Eddie

[quote=fishing4kids;314864]Hope you get your money back. Keep us in the loop.
Eddie[/quote]

Guess everything worked out for them and me...I got my "REFUND" in the mail today Sat. 2, Feb.:)

Congrats on the refund. Wow! Almost 4 months! I would hate to see how long it took to get the baits. Next Season?