Kudos to Quantum

On March 15 I was fishing for crappie/bluegill over on the Golf Course entry part of Jacobson Park when I noticed my reel handle was loose. I looked down and noticed that the locking nut had worked loose and had fallen off. I looked around on the ground for about five minutes without any luck. The following day I hit up Sportsman's Warehouse on the off-chance that they may carry parts. I struck out there!

On my return from the store I called Quantum's headquarters and spoke with a young lady named Tanya, told her my predicament and asked if she could help me remedy my situation. Not only did she promise me that she would mail out a new handle nut she also would do it free of charge. She told me it would take at least a week ..... the package arrived today.

It's such a refreshing change to come across customer support like this today. Kudos to Quantum/Zebco, I will continue to use this company for sure.

DAVE

You are lucky to find someone that will help like that....I mean from any company. Alot of employees seem to forget that a little decency goes a long way. Good to see someone doing it right.

Shimmano did the same thing for me lost a spring while cleaning sent free of charge no questions asked.

similar issue with shimano. top notch reels but even better customer support on rare occassion needed.

I have been treated the same way by Okuma and by Pure Fishing for a cheapo Gander spinning reel that was no longer made. Wanted a spare spool for it, person I spoke with went way above and beyond finding a spool that would fit, then sent it for free! Other times they've sent me Abu parts for no charge when I've spoken to them. I agree, always about getting a good person, communicating nicely with them.
W