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Can anyone tell me positive or negative experiences with Gloomis warranty/services. I'm OK paying $100 for a replacement of a broken rod I paid $400 for. I have had good experiences with St. Croix and Shimano, what can I expect from GLoomis if I have a broken rod, my fault and no receipt? Thanks for your replies.
I sent a GLX back to them last year and gave them my credit card info. Charged me 50 bucks and sent me a new rod. Remember they're owned by shimano so you're dealing with the same company. They were about a week slower processing my rod and the customer service rep said that's typical
A $400.00 dollar rod?? Good grief, I wouldn't take that thing out of my living room.
I'll stick with my $29.95 combo sets from Basspro.
I have more than 20 and have had to have 3 of those replaced throughout the years. I had zero troubles with getting them replaced just send it in and they send you a new one. 2 of them I thought they would fix but they sent me a new one instead. I only had one break that was not my fault when I was reeling in a fish but I was horsing a 25 lb cobia pretty good. But it most likely had a crack in the carbon prior to that. I did a rapid replacemnt on 1 of them which cost me $50.00 bucks so that I would get it without sending mine in first and the other 2 I sent in and they replaced within 2 weeks including ship time. All my rods are IMX or GLX but I would imagine they offer the same replacements for GL2 as well. 1 of them was replaced prior to Shimanno owning and the other 2 was after and did not seem to make a difference, warranty replacement was still good.
I highly recomend them they are great rods.
I will also add I never had to show proof or purchase or a reciept.