I have 2 Lowrance HDS_7 units with downscan on my boat, they have done a really good job for me, I did have one problem with the first one I bought, I was upgrading the software on it and the screen just froze up. I called Lowrance and told them what happened and they told me to send it to them, I did and they repaired it for free. when I sent it to them I kept the snap on face cover, thinking it may get lost for some reason, when I got it back, it had a new face plate on it. that was about 2 and half years ago, never had an issue with either unit again. I have read on fishing forums about Lowrance having bad customer service, and when I had to deal with them, I wouldn't ask for anyone to be any nicer to me. and as a satisfied Lowrance customer, I will add this, if I was buying a new unit today, from the screen images and fishing reports that I see on different fishing forums online. I would buy a new HB 1100 series unit. hope this helps.



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