Cable company increases

[DJD]

I received my bill and had a new charge for $4.99 ( Modem lease). The only problem is I bought mine years ago so I called and spoke with a pleasant CSR and she agreed it was a mistake but get this.....All invoices sent out had this tagged on and although she didn't admit it its up to the customer to call and dispute it. Seems kinda fishy to me. Imagine how many people may not realize this and pay anyway. Just makes me shake my head at how large corporations abuse us like this.

[stoner]

I received my bill and had a new charge for $4.99 ( Modem lease). The only problem is I bought mine years ago so I called and spoke with a pleasant CSR and she agreed it was a mistake but get this.....All invoices sent out had this tagged on and although she didn't admit it its up to the customer to call and dispute it. Seems kinda fishy to me. Imagine how many people may not realize this and pay anyway. Just makes me shake my head at how large corporations abuse us like this.

I'd like to meet the person(s) that sit back and come up with the ways to screw people with little notice.

I have dish. No complaints but I would like to upgrade to HD but because im an existing customer they have no deals for me. The equipment alone would be $300 or better.