Sounds about right Tim. We have 4 of what I term "orifices" - drop off window, pick up window, drive thru, and phone. Often times we have just two or three people and then when it gets three deep at each orifice it makes for a long wait and one epic clusterfrick. Kind of like the college playoffs - 4 spots for 5 major conferences - somebody's gonna have a long wait time - as in till next year to get their turn!