I've made three calls to EZ Loader, and left messages each time for the guy who handles warranty issues. You don't get an operator, just an automated menu with 8 options.

The guy has not called me back.

Kerry from jet-a-marina called to apologize for our mis-connection. He said he wanted to help, and he gave me a toll free number, then called back to say he had called, and the guy in warranty took his call. He, Kerry, is emailing the pictures to the warranty guy, and although he was leaving for the day, he will look at the pictures tomorrow and call Kerry back, or at least that is what Kerry told me he said.

Moral, EZ loader doesn't appear to want to talk to actual consumers!

Danny