I just bought a Johnny Morris reel and the side plate fell off into the water on the 3rd cast. I am going to try to take it back to the store in IN but since it is an older model but bought new less than a month ago I don't know how they will handle this. I called their 1800# and this is the info they gave me to send it back if need be.

Bass Pro Shops Costumer Returns
Suite R 2300 East Turner
Springfield MO 65898

I hope this helps you out. The phone number is 1-417-873-5274 they also gave me another number 1800-554-5488.

I just got off the phone and they said bring it back and I will give you a new one. We will see in a couple of hours. Good luck. Ryan.