This sounds like it was not in KY, however, the best thing you can do, before you send or don't send payments, is contact the Consumer Protection Division of the State Attorney General's Office. They just may institute an investigation, or at least they can tell you what the law is and what your recourse is concering the payment penalty and the rental phone.

Danny gave some good advice about going to higher supervisors, and as you said, going to the CEO never hurts. However, I can tell you from 20 years work in Consumer Protection, that it is a myth that once a company accepts a payment, they can't continue to charge the penalties or the balance owed, etc. It the same thing as people thinking that if you write PAID IN FULL on a check, and they cash it, you don't owe any more. If you owe the money/bill they can continue collection PERIOD

Grumpy