Thanks for the reply
I was using 14 lb braided, 4 lb diameter. ( I love braided line on my creek gear. It twists less and you can yank your lure out of trees with out breaking off)
I believe 1/2 my problem was a green waxy build up on the the bail just before the line guide. It was causing the line to hang up there. Quite irritating and it cost me a few fish when I set the hook and the bail flipped up.
Anyway, I have a Diawa now, using the same line with no trouble. Not as fast as the Shimano, but smooth.
When I took back the reel to Dicks, there was no problem. I asked about any other complaints, the guy behind the counter was clueless. What a surprise!




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...and no you can not have mine......
, but we shall see in the creek.