What a SURPRISE !!
Sometimes it is just getting to the right person.

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What a SURPRISE !!
Sometimes it is just getting to the right person.
Sounds like you got to deal with someone who knows their job well..... Wish all C/S experiences were as yours turned out......
It seems that most times one calls "Customer service" one speaks to Sahib in India who doesn't have a clue on what is happening. Oh yeh, Sahib says his name is "Hello,my names is Steve. Of service can I be to you?" Right
