If you are noting getting the response that you are looking for take it up the latter. Ask for their supervisor and keep moving up the latter all the way to the top if you have to. Let them know that you are not going to accept anything less then what is right. Also you may have to go sit in front of them and state your case. Some people aren’t so bold when they are face to face with someone, but always be professional. ALWAYS! Demand involvement from your insurance company. This is part for their job to fight for you. I can’t prove it, but it would not surprise me if some of these adjusters don’t get a percent or two for saving the company money by being tough with people.

I don’t know the amount of damage but if it were me and I had major damage to my boat I would be asking when are they going to pick it up as they just bought it. These things are not like cars were you can slap on a new fender or bumper and everything is normal. During the repairs is more weight going to be added to the boat? This will affect the performance of it and can also be a safety issue down the road. Can they prove that it will be restored to the same manufactures specs? I know this sounds extreme but so are the rollers at Kentucky lake. What happens when things are repaired and cracks start showing up around the repairs?

Keep fighting for what is right.