I too was excited when the BPS in Clarksville first opened. I was already a card carrying member of Bass Pro Rewards Points and had their Visa card that applied 1% to rewards points.

I eagerly awaited the newest flyer and wrote down my shopping list with the sale prices. It never failed: out of stock, not my size, not the color I wanted, etc.

I wrote a letter to the Corporate Offices expressing my displeasure in the failure of their inventory control methods. I then received a $25.00 BPS gift card for my "troubles".

The local staff? They are great. It's not their fault that coporate has a non customer friendly softwear program.

I've never had a problem with any item I've taken in for a refund. I always keep my receipts.