I stopped at the Gander Mt store in Bowling Green on a return trip from Nashville. I found a catfish rod that looked pretty good and decided to buy it.
At the check out the young,attractive,female cashier tried to charge me twice as it was a 2-piece rod and I handed it to her broken down. I didn't want to carry a 7 foot rod around the store.
I politely informed her that it was $19.99 for the ROD, not each piece. Her reply was, well I guess you got a good deal today cause I'll only charge you $19.99. That was all it took for this old pharte to inform her to immediatly call her manager to the register.
I did not like this young lady trying to accuse me of "stealing" from her store. The manager did indeed confirm that a fishing rod is sold by the rod, not a price for each piece.
I then informed the manager that I was no longer interested in buying ANYTHING from this store and left the rod at the checkout and departed the store.
That may sound like I'm quick to be angry and a nasty SOB to deal with. I worked with the public for over 30 years and am well aware of how customer service should be given. This cashier ACCUSED me in no uncertain terms that she thought I was a crook. I didn't get irate or cuss her or disrespect her in any way. I just wanted her to know the correct price on the rod and didn't need any smart reply from her.
You're right. Gander Mt is overpriced and more of an elitist sporting goods store.
For various reasons over the years I refused to patronize certain stores. K-Mart, Service Merchandise and various banks. Guess what? They are all now bankrupt or in Chapter 11



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