Quote Originally Posted by Devils Horse View Post
Don, keep calling till you get what you want. You can talk to several different people and get several different answers depending on who you get, and how helpful they want to be. I've had people bend and twist fares/rules to help me out, and I've had plenty of hard liners who could care less. Post 9/11 airline travel is a lot more frustrating and time consuming than it was before. If you can't make it happen, consider calling a travel agent and offering a 'fee' to fix it for you.
Man I just called united airlines and they won't budge. I told the guy what I thought of their policy. Maybe they will play the dang tape for future reference of why people could give two squats about that industry.