I bought my first in May this year, but have not used it as much as one would think since then and Im already having a problem with it. This started yesterday, when I cast it makes a loud clicking noise, kinda like the noise I made by putting a baseball card in my bicycle wheel when I was a kid. Plus, I cant get the distance I was getting in my cast. What is this?

I bought from a Bass Pro store very far from home. Should I go to Shimano or BPS for help? I hate to say it but dont feel like waiting till next year for Shimano to get back with me...
BTW- I have cleaned and oiled it but it still does it.