I'd say you really did pretty well, in that they did call back.

Seems like the complexity of programs and all the different conflicts that can emerge as a result of each program updating independently of the others, is becoming more of a trend. When was the last time you had a Windows update cause things to be goofy for awhile until a couple days later a new update downloads and fixes the one you got before.

I would say in general:
- Support for fishing equipment of all types (hardware): B+
- Support for Computer hardware: B
- Support for 1/2 of computer software: C
- Support for the other half of software: F------- (Should be a grade below "F")

Freinds of mine that own those computers made by that "Fruit" company, say they'd rate hardware and software support at B to B+. But then again, my fruity friends are finatics, so they might be some what predjudice.