I have a 50/50 track record with computers I have bought. My main problem with the laptop was getting the wireless card to work with my router so I called but I could not understand what the girl was saying. I asked nicely that I'm just not understanding her and even said I'm sorry but is someone else available?

The guy I got next had an attitude and talked even worse. Finally, I understood that he was gonna take my laptop over and all I had to do was watch. Hours later it worked.

Second laptop had an issue I called tech support...the girl was american and things went well.

My smart phone was jacked up and I called tech support...american dude fixed it right away. Actually it was my fault this time but he walked me through it.

In my line of work we have tech support for our assorted systems that we install and I always ask for a specific person first. People are different and some are better at things than others so if I find a good one I stick with him/her.