Originally Posted by
Grumpy
My Internet provider provides FREE internet security, so I certainly am not complaining about the cost. For the most part, I have been pleased with the security but have had a few problems which were solved by the security service.
In the middle of July I got an email telling me to download the lastest Security Suite, which i did. Almost immediately I started having problems, so knowing I would have to spend some time on the telephone I waited for a open day and called them. I explained the problem and was told that a Technician would get back to me WITHIN FOUR HOURS. About two hours later, they called and took about an hour, supposedly fixing the problem.
However, I kept having the same problems,although not as frequently. When I had time I called back and was given the same procedure but this time I waited the full four hours and no Tech called. I called again and after another hour wait, a Tech called and again supposedly fixed the problems.
Again the problems weren't fixed and I called back again this morning. Same procedure, except this time a Teck called me within 30 minutes and again supposedly fixed the problem. That was at 9 O'clock this morning and so far no problems, so i hope they are finally corrected.
Because of the FREE PRICE, I really don;t want to change Security Providers, and they have fixed all prevsious problems so that is not the point of my writing this. I have had Tech Support from several different companies for several different products and I think the service I just described is in about the middle grounds of tech support SERVICE. Some I have had was considerably better and some was considerably worse.
I am not looking for, and don't want any specific companies or products mentioned, but I am wondering what other people think of the Technical Support you receive for the things you buy.
Grumpy
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