BPS told me that they now require a receipt to warranty Shimano Rods.......

[GeoFisher]

Anyone else hear this??

Later,

Geo

[Shimano4Life]

Doesn't surprise me.

I would take it to your nearest Shimano dealer (non-corporate tackle store) and give them a try.

[lroberts]

Anyone else hear this??

Later,

Geo

Just bought one down there and they told me the same thing...I bet they'll take them back either way though.

[offdtop]

Carrot stix is now factory return for warranty as well....... I kind of feel there is a grandfather clause here for rods bought before this new tactic for both companies

[Dutch552]

BPS has been very strict about warranty issues and even returns the last 5-6 months that I have dealt with them. We got into it over an All Star rod that I no longer had the receipt for purchased there.

[Swift1]

Had them tell me the same thing on my cumaras so for 15.00 I sent it directly to shimano and no question asked had a new in hand in no time flat......... Was actually cheaper than making the trip to bass pro.

[psprowler]

That's the way it was the last time I had to exchange a Compre rod, and that was well over 6 months ago. The receipt that I have for the rod is faded and unreadable so I don't know what they are going to do with it...............

[Bass_King2007]

Every rod that i have is shimano and i just had to replace one about 2 weeks ago and i took it to my local dealer and no questions asked he said go get you another one and that was it...

[publican57]

I broke a Shimano Spinning Rod I purchase from a guy on this forum and took it to BPS and had no problems at all. That was about 6-8 weeks ago. In fact they did not have a like spinning rod and I chose a baitcaster rod that I preferred but retailed for $10 less than the Spinning Rod. They traded and also gave me a gift certificate for the $10 plus taxes. Maybe I got them on a good day?

[FlyLie]

NOT BPS ,nor Shimano, but related to customer service and companies backing up their product, "Zebco".

Broke the end off one of their "Indestructible" rods which I use for crappie fishing. Totally my fault and I told them so. Didn't know when/where I purchased it, much less have a receipt and told them so. What did they do?. Sent me a New Rod, postage free! Now how about that for customer service!


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1 RNGC602MA..RAW - 6' 2PC MED CAST GLOWTIP ROD W/HT 0.00
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[stripernut]

this problem is not a recent issue, i had trouble with them standing behind BPS products 2 years ago (not another company's merchandise but the actual stuff with BPS on the side of it). i do all my business with cabelas and just returned a $ 300 bait tank with no questions asked. the defect was in no way cabelas responsibility but they even emailed me the return ups return label. great customer service.
if i am in the market for rods or reels i always deal with "tackledirect.com"
usually they beat everybodys price and most of the time you can wrangle free shipping out of them. they are great to deal with.

[know1]

I didn't realize so many people returned fishing rods. Maybe that's why they require receipts. I've never even thought of it, then again I've never really bought an expensive fishing rod.