I use tacklewarehouse for about 95% of my purchases. Have NEVER had any issues with them until the last two months or so. I had to have my 2 day shipping fee ($5.00) refunded to me twice since May as two separate orders took a week to be delivered. Also had an issue with them actually processing my latest order...placed the order at 10:00 pm on a Thursday, did not receive the "your order was placed and will be processed shortly" email like I usually do until I called them on Saturday and asked about it. Had to call again on Monday to check on the order and finally they got to it and actually processed the order. Not the typical customer service I've experienced with an otherwise fantastic online bait store.