I have purchased 10+ bps reels over the years and have been very pleased with them. They have taken alot of abuse and held up well for the most part. I have had more trouble with some of the bps spinning reels. i will say that I have returned a few bps reels to their stores when they have broken or underperformed and received store credit/exchanges. Not sure on their actual return policies but I have been fortunate the few times that I've tried returning. The extremes, pro qualifiers and a few reels and have bought on sale with combos have been great reels for me. Also tried a carbonlite this past year and absolutely love it (citica reel is nice too).