Just talked to them. If I send it in it cost minumum of 62 bucks to have looked at. If theres a problem it will cost 362 to replace the unit with a newer model since they do not make or have any of the same in stock. The newer models is around 650 new they said nut will be a different size then what i already have, which is the problem because its mounted in the dash. They did not seem very willing to want ot work with me on troubleshooting but wanted to try a find a bunch of other problems besides the unit.