On March 15 I was fishing for crappie/bluegill over on the Golf Course entry part of Jacobson Park when I noticed my reel handle was loose. I looked down and noticed that the locking nut had worked loose and had fallen off. I looked around on the ground for about five minutes without any luck. The following day I hit up Sportsman's Warehouse on the off-chance that they may carry parts. I struck out there!

On my return from the store I called Quantum's headquarters and spoke with a young lady named Tanya, told her my predicament and asked if she could help me remedy my situation. Not only did she promise me that she would mail out a new handle nut she also would do it free of charge. She told me it would take at least a week ..... the package arrived today.

It's such a refreshing change to come across customer support like this today. Kudos to Quantum/Zebco, I will continue to use this company for sure.

DAVE