I have been treated the same way by Okuma and by Pure Fishing for a cheapo Gander spinning reel that was no longer made. Wanted a spare spool for it, person I spoke with went way above and beyond finding a spool that would fit, then sent it for free! Other times they've sent me Abu parts for no charge when I've spoken to them. I agree, always about getting a good person, communicating nicely with them.
W