I can vouch for courtesy not being dead. I recently ordered a CD through Amazon. It's a used CD, at a great price, but it hasn't showed up yet. But two days ago I got an email from the seller, apologizing profusely, and saying that she had received it back from the post office with the packaging damaged, and had just re-sent it. She went on to say that she probably should have emailed me before she re-sent it, to see if I still wanted it, but if I didn't, all I had to do was mark, "Refused, Return to Sender" on it, and she would gladly refund everything I had paid, including shipping. She said she's a "one-gal" operation, so the responsibility was all hers. I should get the CD Monday or Tuesday, and as long it's not damaged, I'll have no problem with accepting it (like I said, it's a GREAT price!), and since she showed me the courtesy of sending that email, I'll be glad to buy from her again, if she has something to sell I'm looking for. Like I told her in my response, I like supporting a "one-gal" enterprise over a megastore whenever possible, anyway.

She goes by ceasesmith on Amazon, if anybody's interested.