Dodged a bullet

[DJD]

This morning I had the oil changed in my work SUV.....2012 Kia Sorrento. We use the company that did the work for most of our maintenance needs and oil changes and they normally do a great job.
Well I'm driving home and I'm hearing what sounds like a rattle every time I accelerate so I bring my window down and listen and it sounds like valves knocking and about that time I get a phone call from the job site electrician I just left saying I left a trail of oil out of the parking lot! I turned onto a side road, turned the engine off and opened the hood and WOW! Oil was all over the place!! I checked the oil level on the dipstick and it was dry....I called the company we use and he was very sorry and sent his main man out to see what damage had been done and how to fix the situation.
What happened is that on the Kia Sorrento they don't use the standard metal canister filter this uses a replaceable paper filter that is located at the top of the engine and kept in place with a composite cap. That cap needs a gasket/oil ring which makes the cap oil tight....it was missing!
The new filter he brought had a separate plastic bag with this ring in it that had apparently been tossed in the garbage by mistake on the original oil change. Once he installed everything properly and put 4.5quarts of oil in the SUV all was good. It sounds good at idle and during acceleration so I think all is well. It's odd I didn't smell oil burning on the engine block or exhaust manifold.
Anyway....I am taking it back in the morning so they can clean the engine and then to a car wash to clean the oil on the back end of the vehicle and the under carriage. The whole back end is covered in oil and since its a pearl white metal flake it shows up pretty good. What a day......btw they handled it like professionals so no ill feelings towards them. A new guy made the mistake and it was just lucky we caught it.....stuff happens and how it's handled says more about the people who made the mistake than the mistake itself.

[Tyme2fish]

Did you notice what the output was as to engine temperature? Wondering if the engine got so hot as to warp heads,etc.

Hey, I'm no mechanic but I'd be concerned as to premature engine failure.

Can I say "premature failure" on this site??

[DJD]

Did you notice what the output was as to engine temperature? Wondering if the engine got so hot as to warp heads,etc.

Hey, I'm no mechanic but I'd be concerned as to premature engine failure.

Can I say "premature failure" on this site??

Hahaha...I didn't notice it getting hot or smell anything different even when I opened the hood. So I must have caught it early. We had a lot of rain right after I got the oil changed and my driving after the oil change was short trips and staying inside for 30-45 min after. Maybe it cooled enough each time ??

[MrSplitshot]

This morning I had the oil changed in my work SUV.....2012 Kia Sorrento. We use the company that did the work for most of our maintenance needs and oil changes and they normally do a great job.
Well I'm driving home and I'm hearing what sounds like a rattle every time I accelerate so I bring my window down and listen and it sounds like valves knocking and about that time I get a phone call from the job site electrician I just left saying I left a trail of oil out of the parking lot! I turned onto a side road, turned the engine off and opened the hood and WOW! Oil was all over the place!! I checked the oil level on the dipstick and it was dry....I called the company we use and he was very sorry and sent his main man out to see what damage had been done and how to fix the situation.
What happened is that on the Kia Sorrento they don't use the standard metal canister filter this uses a replaceable paper filter that is located at the top of the engine and kept in place with a composite cap. That cap needs a gasket/oil ring which makes the cap oil tight....it was missing!
The new filter he brought had a separate plastic bag with this ring in it that had apparently been tossed in the garbage by mistake on the original oil change. Once he installed everything properly and put 4.5quarts of oil in the SUV all was good. It sounds good at idle and during acceleration so I think all is well. It's odd I didn't smell oil burning on the engine block or exhaust manifold.
Anyway....I am taking it back in the morning so they can clean the engine and then to a car wash to clean the oil on the back end of the vehicle and the under carriage. The whole back end is covered in oil and since its a pearl white metal flake it shows up pretty good. What a day......btw they handled it like professionals so no ill feelings towards them. A new guy made the mistake and it was just lucky we caught it.....stuff happens and how it's handled says more about the people who made the mistake than the mistake itself.

Man, that *****.

Please tell me this wasn't one of our stores...lol ???

And you're exactly right. Unfortunately, this stuff happens. We're all human and no matter how long a tech has been doing the job, we all screw up sometimes. My pet peeve is how people handle it. Those that immediately get defensive and start trying to cover their butts get under my skin. I'm OK with a guy that says, "Hey, we've screwed up here...let me stop what I'm doing and make it right, right now." I don't want a butt kissing, but I want to see some sincerity that they are trying to make it right. As long as they do that, I'm cool.

[DJD]

Man, that *****.

Please tell me this wasn't one of our stores...lol ???

And you're exactly right. Unfortunately, this stuff happens. We're all human and no matter how long a tech has been doing the job, we all screw up sometimes. My pet peeve is how people handle it. Those that immediately get defensive and start trying to cover their butts get under my skin. I'm OK with a guy that says, "Hey, we've screwed up here...let me stop what I'm doing and make it right, right now." I don't want a butt kissing, but I want to see some sincerity that they are trying to make it right. As long as they do that, I'm cool.

Lol naw man it wasn't....but if it was I wouldn't take it as a reflection on the entire company. Of course I didn't mention the company because they have always been good to us and it was just a mistake. I have made a few of those in my life!!

[GeoFisher]

This morning I had the oil changed in my work SUV.....2012 Kia Sorrento. We use the company that did the work for most of our maintenance needs and oil changes and they normally do a great job.
Well I'm driving home and I'm hearing what sounds like a rattle every time I accelerate so I bring my window down and listen and it sounds like valves knocking and about that time I get a phone call from the job site electrician I just left saying I left a trail of oil out of the parking lot! I turned onto a side road, turned the engine off and opened the hood and WOW! Oil was all over the place!! I checked the oil level on the dipstick and it was dry....I called the company we use and he was very sorry and sent his main man out to see what damage had been done and how to fix the situation.
What happened is that on the Kia Sorrento they don't use the standard metal canister filter this uses a replaceable paper filter that is located at the top of the engine and kept in place with a composite cap. That cap needs a gasket/oil ring which makes the cap oil tight....it was missing!
The new filter he brought had a separate plastic bag with this ring in it that had apparently been tossed in the garbage by mistake on the original oil change. Once he installed everything properly and put 4.5quarts of oil in the SUV all was good. It sounds good at idle and during acceleration so I think all is well. It's odd I didn't smell oil burning on the engine block or exhaust manifold.
Anyway....I am taking it back in the morning so they can clean the engine and then to a car wash to clean the oil on the back end of the vehicle and the under carriage. The whole back end is covered in oil and since its a pearl white metal flake it shows up pretty good. What a day......btw they handled it like professionals so no ill feelings towards them. A new guy made the mistake and it was just lucky we caught it.....stuff happens and how it's handled says more about the people who made the mistake than the mistake itself.

I'd be headed over to KIA Louisville and put the car on their diagnosis machine. Check to see if it recorded temps out of range.

You probably took significant thousands of miles off that motor.......maybe serious damage.

Later,

Geo

[DJD]

I'd be headed over to KIA Louisville and put the car on their diagnosis machine. Check to see if it recorded temps out of range.

You probably took significant thousands of miles off that motor.......maybe serious damage.

Later,

Geo

Im gonna talk with the my boss today and see what he wants to do. I put about 10 miles on it like this and of that only the last few got my attention. If it was my personal vehicle I would like to get it checked out as much as possible but in this case he wrote the check for it.

[Catfish Bob]

Paper oil filter

Sir that is one of the many reasons why you do not buy a Kia.

[DJD]

Paper oil filter

Sir that is one of the many reasons why you do not buy a Kia.

Cannot argue with you there. I'm glad I got this as a company ride because I would be pissed if I spent my money on it. I wanted a Toyota but dang even the used Highlanders were out of our price range. Oh well live and learn.