People at the cash registers

[DJD]

Dude! Did I post my Chic-fil-a story yet?? I'll condense it......waiting in a line 2-3 people wide and 15-20 long. As soon as you walk in you see this obstacle of a line. So anyway I'm 4-5 people back and we are all patiently waiting for the one cash register to wait on us. Well here comes a smiling young lady up to open another register and says "I'll take who's next" and looks out over the tables and never looked in our direction....you know the line of more than 20 people snaking between the tables!!! Well in walks a man and says oh yeah I'll take blah blah blah......I immediately broke from the line and walked over there and as he was ordering I leaned in and told the young lady what just happened. The guy didn't say a word and the young lady didn't say a thing either. I left and got to the door looked back and they were still speechless. Hahahaha
This was a few weeks ago and since the. I received two free sandwich coupons since I did send an email. I know some may say I was wrong but I did what others should have done. My comment to corporate was that they have the best service and people in the industry.....but a basic rule should be that when you have a line that has formed you take the next in line not the new customer who just walked in. Heck when I walked in I went to the back of the line so what's wrong with the next person doing the same.
Chic-fil-a still rocks and I will be back.

[mhall]

Dude! Did I post my Chic-fil-a story yet?? I'll condense it......waiting in a line 2-3 people wide and 15-20 long. As soon as you walk in you see this obstacle of a line. So anyway I'm 4-5 people back and we are all patiently waiting for the one cash register to wait on us. Well here comes a smiling young lady up to open another register and says "I'll take who's next" and looks out over the tables and never looked in our direction....you know the line of more than 20 people snaking between the tables!!! Well in walks a man and says oh yeah I'll take blah blah blah......I immediately broke from the line and walked over there and as he was ordering I leaned in and told the young lady what just happened. The guy didn't say a word and the young lady didn't say a thing either. I left and got to the door looked back and they were still speechless. Hahahaha
This was a few weeks ago and since the. I received two free sandwich coupons since I did send an email. I know some may say I was wrong but I did what others should have done. My comment to corporate was that they have the best service and people in the industry.....but a basic rule should be that when you have a line that has formed you take the next in line not the new customer who just walked in. Heck when I walked in I went to the back of the line so what's wrong with the next person doing the same.
Chic-fil-a still rocks and I will be back.

Was it a UK basketball player.......

[DJD]

Was it a UK basketball player.......

Hahaha no it was just some guy who walked in at the right time to take advantage of others. I am amazed at how inconsiderate people are anymore.....I'm even more amazed that people who manage business's where people stand in line like that don't understand that controlling the customers wait is a big deal. Years ago McDonalds and Dominos was all about giving fast service now we hear Jimmy Johns touting their speed. All I want it good service and I know a lot of that boils down to the person giving the service and that's where the wheels come off.

Anither time we were going to eat at Cracker Barrel and like usual it was packed! We walk in and say to the greeter boy it must be good and head to the back to get our name on the list. While waiting our turn (folks were getting seated) the lady says no sir you have to tell the greeter how many you have. I said oh really? The lady we talked to that didn't say a word like...how many in your party? That girl? Of course we look back and it's a mess with folks waiting to put their name on the list and people trying to get out. So I wanted to talk to the manager or whoever I need to talk to....I wait a few minutes and wouldn't you know...it's the greeter we talked with when we walked in!!!!!!! I about blew my lid!! Like I always end up saying a company is only as good as the people who work for that company.

[mhall]

So true....it is whom is employed that makes a difference. However having enough help is key as well without having too many...