Shew man I don't were to start with this company. There called e21 and they have a corner office SPACE in canada they made those nano fiber rods and won a bunch of awards for it but the rods were never put into production for the public and the rod you have is a cheep glass rod painted orange.. At one time there warrenty department was a house address behind a school the house had a white picket fince around it and the mail box number was right the right one ..You could see it if you went to google typed in the address for warrenty returns and went to street view.. It has been some years since i looked into them and it seems that there web page is gone and now they have a face book page with this adrress for warrenty 200 Queens Quay East Unit 1, Toronto, ON M5A 4K9 Canada ... If you google this adress they are on the corner bonneycastle and queens quay. I hope this helps and if it was me I would toss it in the trash and buy somthing else..
I added this from there face book page for you.
WARRANTY CLAIMS:
If you have sent in your warranty card information, and you need to replace a defective rod, please contact Customer Service via email at [email protected] or directly mail to 200 Queens Quay East Unit 1, Toronto, ON M5A 4K9 Canada, to obtain your RA # and instruction for replacement.
[email protected] - Customer Service/Warranty Information
...
When Element 21 decided to enter the tackle industry, we knew that we wanted to offer something more than yet another fishing rod. We wanted to bring our expertise in new material design and fabrication, to re-invent and improve to standards currently accepted by the industry. And we are pleased to say that, to that end, we have been successful!
Elements 21’s Carrot Stix represents the latest in cutting edge technology, using a
newly developed proprietary method of integrating Nano level Cellulose Bio-Fibers into the blank.
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